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Jeffery Grantham

IT Systems Administrator

  • [email protected]

  • References available upon request
  • Download a PDF of my resume
    • Jeffery Grantham

    NIC Mississippi - IT Systems Admin (2021 - current)

  • Workstation management
  • Permissions management
  • User support
  • Asset management
  • Server rack management
  • Act as a liaison between local and corporate offices for technical/infrastructure support
  • Manage Windows and Linux based servers
  • Active Directory OU/Security Group/User management
  • Generate reports using PowerShell and Bash respectively
  • Certificate management
  • Provide support for backend/frontend developers

    • Hightower Advertising Agency - IT Systems Admin (2018 - 2021)

  • Maintain physical, virtual, and cloud based servers running Ubuntu, Windows, and MacOS Server
  • Create and maintain MySQL databases
  • Create folder structure for development of webpages
  • Create and utilize "git" repositories
  • Implement process improvements to Bash scripts
  • Schedule and maintain Cronjobs across Ubuntu Servers
  • Provide support for backend developers
  • Purchase domains and SSL certificates for use
  • Provide end-user support to company management and employees
  • Server rack management

    • GDIT - VIES System Admin (2018 - 2018)

  • Maintain Windows 2008 and 2010 Servers in use by the VIES and CDC contracts
  • Perform administrative functions within the Red Box Recorder application

    • GDIT - VIES Backup System Admin (2016 - 2018)

  • Maintain Windows 2008 Servers used by the VIES contract when admin is unavailable
  • Perform administrative functions within the Red Box Recorder application

    • GDIT - VIES Senior Help Desk Specialist (2016 - 2018)

  • Lead team member when a supervisor is not present/available
  • Trainer Assistant/Backup
  • Assist analysts with call/e-mail ticket entry as needed
  • Call/e-mail QA as assigned weekly/monthly
  • Maintain/Update spreadsheets related to VIES contract
  • Maintaining memberships to VIES e-mail distribution lists
  • Take escalated calls
  • Assist with correction/creation of Knowledgebase Articles
  • Issue severity 1 tickets as required by the “Severity 1 Escalation Process”
  • Monitor reports to provide insight on trends and recommendations for improvement
  • Schedule flexibility to provide support as needed

    • GDIT - VIES Help Desk Specialist (2014 - 2016)

  • Remain available to receive calls and assist customers
  • Respond to e-mails in the order that they are received
  • Issue tickets for routing to appropriate team(s) for resolution
  • Assist supervisors with reports/projects as needed
  • Provide basic tier 1 troubleshooting assistance for computer issues